How do I access the On Demand?
When purchasing an On Demand course you create your username and password that is linked to the On Demand provider. This username and password is your log in information for the course.
Example: If you create the username JohnSmith and your unique password, that will be what you use when logging in. The link to log in is located on this web page, click the button "ON DEMAND LOGIN" to sign in.
Do I get access to the On Demand and Live sessions?
Yes with our 2 for 1 promotion with the purchase of an On Demand course you have access to the same Live course sessions. The access to the live courses will be provided as purchases are processed through the office.
I purchased an On Demand course with books. When can I expect to receive my books?
Shipping within the United States is done through USPS Priority Mail or Ontrac. If you are within the United States you should receive the book within 4 business days. Please see our policy page for more information on when materials are sent out.
How will I get course information?
At check out the office will be provided your email via the eCommerce system or when you log into your On Demand course after purchase at this link you will fill out a registration form where there is a place to submit your email as well as shipping address. Please submit the email you will have easy access to, to not miss any pertinent course information.
I just bought my course, how do I submit a shipping address?
After purchase when you log in to the On Demand for the first time at this link, please fill out the form and submit it with the address you wish to have your study materials sent. Or you can email email@example.com or firstname.lastname@example.org to confirm your shipping address.
Help! I have run out of time and I did not finish the videos. What should I do?
Always be aware of how much time is left for the course. Access ends at the exam date (PE Civil topics) or at the allotted time for that subject (Seismic & Surveying).
When will I get the webinar ID for the Office Hours/Practice Exams?
The Office Hour/Practice Exam webinar IDs will be emailed to you as soon as they become available. Not all Office Hour/Practice Exam webinar IDs are immediately ready upon purchase. Please be patient while the ID is being made and processed. If you have not received your webinar ID within two weeks after purchase, contact email@example.com or firstname.lastname@example.org for more information.
What’s the difference between the live webinars and the On-Demand courses?
The only difference between live webinars and On Demand courses is that the live webinars are live while the On-Demand courses are recorded from a previous semester. The format and teaching methods are the same.
A video is not working. What should I do?
If you encounter a video that is not working properly then try the following solutions: A. Make sure that your internet meets the minimum requirements for streaming. B. Your internet could be experiencing connection issues. Try restarting your internet connection and try again. C. Make sure that you are not on an internet connection that restricts streaming content. D. If your internet is not experiencing any issues then it could be a problem on our end. If that’s the case, contact email@example.com and include your name, the video file(s) that you were experiencing difficulty with, and a screenshot of the issue. Please be as specific as possible so if it is required we contact our provider we have all the information.
Tips from our provider are:
- Sign out and back in.
- Reload the web-page.
- Test the videos, skip through to see how the loading is working with your internet.
- Switch web browsers.
- Start video, pause so it may load then play.
- Do not leave paused for too long as the streaming content might expire. Log out and log back in between viewing sessions.
I purchased an On Demand course but I forgot how to access the content. Do I have to repurchase it?
No, you do not have to repurchase the course. You can access the course by clicking this link On Demand. Be sure to bookmark the page. The username and password that you create at purchase are your course log information.
Can I apply the multiple course discount with the On Demand?
Yes. However, our provider is separate from our eCommerce system. All discounts are applied after purchase and given in the form of a check or partial refund after purchase.
What happens if I do not pass the exam?
Any participant who does not pass their exam may repeat the same On Demand course for free with the applicable differential cost (mandatory) and the cost of the study materials (optional). You may repeat the On Demand course within ONE year of the initial purchase date. For complete terms and conditions, please read the repeat policy on our website.