FAQ's

For store purchases (Live Reviews/Webinars, Books/Study Materials) PayPal is our payment gateway. PayPal accounts are not always synced with purchases with buyers names, contact information and/or addresses. For this reason we only use the information provided at purchase. The information that is entered on the purchase page as far as shipping, email, and any purchase notes will show up on the invoice as well as the back end of our eCommerce. Please be aware that invoicing, eCommerce confirmations, and shipping will only be sent to the email address provided at check out through our website, not the contact information that can be stored in some PayPal accounts.

For On Demand purchases the email provided through PayPal will be the one contacted until you submit your registration form. Please see the FAQ "I just bought my On Demand course, how do I submit a shipping address?" for more information.

We ship with USPS Priority or OnTrac ground depending on the size and distance of the order. We provide tracking information once the label has been created. Please allow 24 hours for the label to become active in the system. If there is an issue or delay we'll be in contact via the email provided at check out.

Yes. The listed study materials per their course are included with enrollment fee.

No, all of our enrollment and purchases are handled via our eCommerce system.

By selecting live course during your purchase that indicates to the office that you will be attending the session in person with our instructors. By selecting live webinar that indicates that you will be participating at home or wherever you have a strong stable internet connection. All of our courses are live streamed, so if you are attending in person or over the internet you will see the same lecture.

After purchase when you log in to the On Demand for the first time at this link, please fill out the form and submit it with the address you wish to have your study materials sent. Or you can email names@passpe.com or info@passpe.com to confirm your shipping address.

All participants who successfully completed any review course will be issued a certificate of completion. All certificates will be distributed/mailed/emailed after the last day of class/office-hours. For those in Seismic and Surveying please contact our office for certificate of completion as 150 days of access is different for most participants.

Our eCommerce system sends an automated email that acts as your copy of your purchase and invoice.

We recommend saving and/or printing this document should you need it for reimbursement from your employer. Any documents made in the office will reflect the original purchase emails/records.

CBT only run on Windows. There have been some with a Windows emulator were able to get the program to work on a MAC however this has not been tested by PESE Inc. and is not guaranteed to work.

The only discounts we currently offer are for multiple course enrollment. Any other coupon code unless otherwise noted used on our site (www.passpe.com) can not be applied to a review course. Codes are available in course descriptions. If purchasing On Demand courses: partial refund for discount will be processed via Paypal or check.

Multiple Class Discount:

• PE Civil Breadth & Depth Enrollment includes a 5% discount in prince.  
• 5% multiple enrollment for Seismic and Surveying, and Group discount (only applicable after members identified) reimbursed after purchase. 

Yes. Enrollment and purchases are handled via our website eCommerce system. We currently accept, PayPal, Discover, American Express, Visa and MasterCard. Payment types are up to the discretion of the eCommerce system and can change with their policies. If there is an error or problem while checking out please contact our office for assistance. Office e-mail: names@passpe.com phone: (559) 776-3655.

Unless noted in the books product description there is no date for restock. We thank you for your interest in our study materials and ask you come back to check the website for any updates.

No. All enrollments are handled through our website eCommerce system. This does not allow for partial payments or payment plans. We apologize for any inconvenience this may cause. Thank you for interest in our review courses and study materials.

Actually there is no deadline, but class sizes are limited. The only way to secure a space in the class or classes you’re planning to attend is purchase your course as soon as possible. Enrollment is handled via our website eCommerce system.

Upon receiving your registration with the proper payment, a confirmation will be emailed to you. The confirmation email will contain the class or classes that you are registered for as well as class information that is available at the time of purchase.

Our PE Civil and PM Modules review courses access ends on the exam date (exams are usually held in April and October). The On Demand automatically closes on this date. The On Demand will be reopened when the videos have been updated. There is no finite timeline as errors and unforeseen circumstances can happen. We do try to have it up and running before the next round of sessions begin.

Yes, but there is no guarantee that a space will be available because class sizes are limited. With the addition of our On Demand system, we've started accepting late registration for most of our classes.

Please see our refund/withdrawal policy, here.

Books must be in same condition as received. Open DVDs are not returnable. PESE is not responsible for returns damaged in transit. Return must be within SEVEN working days from the date that they were received. More information on our policies page.

If you encounter a video that is not working properly then try the following solutions: A. Make sure that your internet meets the minimum requirements for streaming. B. Your internet could be experiencing connection issues. Try restarting your internet connection and try again. C. Make sure that you are not on an internet connection that restricts streaming content. D. If your internet is not experiencing any issues then it could be a problem on our end. If that’s the case, contact names@passpe.com and include your name, the video file(s) that you were experiencing difficulty with, and a screenshot of the issue. Please be as specific as possible so if it is required we contact our provider we have all the information.
Tips from our provider are:

• Sign out and back in.
• Reload the web-page.
• Test the videos, skip through to see how the loading is working with your internet.
• Switch web browsers.
• Start video, pause so it may load then play.
• Try to use a hardwired connection as WiFi signals can fluctuate impacting internet speeds. 
• Do not leave paused for too long as the streaming content might expire. Log out and log back in between viewing sessions.

How do I access the On Demand?

When purchasing an On Demand course you create your username and password that is linked to the On Demand provider. This username and password is your log in information for the course.

Example: If you create the username JohnSmith and your unique password, that will be what you use when logging in. The link to log in is located on this web page, click the button "ON DEMAND LOGIN" to sign in.
 

Do I get access to the On Demand and Live sessions?

Yes with our 2 for 1 promotion with the purchase of an On Demand course you have access to the same Live course sessions. The access to the live courses will be provided as purchases are processed through the office.

I purchased an On Demand course with books. When can I expect to receive my books?
Shipping within the United States is done through USPS Priority Mail or Ontrac. If you are within the United States you should receive the book within 4 business days. Please see our policy page for more information on when materials are sent out.

How will I get course information?

At check out the office will be provided your email via the eCommerce system or when you log into your On Demand course after purchase at this link you will fill out a registration form where there is a place to submit your email as well as shipping address. Please submit the email you will have easy access to, to not miss any pertinent course information.

I just bought my course, how do I submit a shipping address?
After purchase when you log in to the On Demand for the first time at this link, please fill out the form and submit it with the address you wish to have your study materials sent. Or you can email names@passpe.com or info@passpe.com to confirm your shipping address.

Help! I have run out of time and I did not finish the videos. What should I do?
Always be aware of how much time is left for the course. Access ends at the exam date (PE Civil topics) or at the allotted time for that subject (Seismic & Surveying).

When will I get the webinar ID for the Office Hours/Practice Exams?
The Office Hour/Practice Exam webinar IDs will be emailed to you as soon as they become available. Not all Office Hour/Practice Exam webinar IDs are immediately ready upon purchase. Please be patient while the ID is being made and processed. If you have not received your webinar ID within two weeks after purchase, contact info@passpe.com or names@passpe.com for more information.

What’s the difference between the live webinars and the On-Demand courses?
The only difference between live webinars and On Demand courses is that the live webinars are live while the On-Demand courses are recorded from a previous semester. The format and teaching methods are the same.

A video is not working. What should I do?
If you encounter a video that is not working properly then try the following solutions: A. Make sure that your internet meets the minimum requirements for streaming. B. Your internet could be experiencing connection issues. Try restarting your internet connection and try again. C. Make sure that you are not on an internet connection that restricts streaming content. D. If your internet is not experiencing any issues then it could be a problem on our end. If that’s the case, contact names@passpe.com and include your name, the video file(s) that you were experiencing difficulty with, and a screenshot of the issue. Please be as specific as possible so if it is required we contact our provider we have all the information.
Tips from our provider are:

• Sign out and back in.
• Reload the web-page.
• Test the videos, skip through to see how the loading is working with your internet.
• Switch web browsers.
• Start video, pause so it may load then play.
• Do not leave paused for too long as the streaming content might expire. Log out and log back in between viewing sessions.

I purchased an On Demand course but I forgot how to access the content. Do I have to repurchase it?
No, you do not have to repurchase the course. You can access the course by clicking this link On Demand. Be sure to bookmark the page. The username and password that you create at purchase are your course log information.

Can I apply the multiple course discount with the On Demand?

Yes. However, our provider is separate from our eCommerce system. All discounts are applied after purchase and given in the form of a check or partial refund after purchase.

What happens if I do not pass the exam?
Any participant who does not pass their exam may repeat the same On Demand course for free with the applicable differential cost (mandatory) and the cost of the study materials (optional). You may repeat the On Demand course within ONE year of the initial purchase date. For complete terms and conditions, please read the repeat policy on our website.