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Please contact us if you have any questions:
How do I access the On Demand?
When purchasing an On Demand course you create your username and password that is linked to the On Demand provider. This username and password is your log in information for the course.
Example: If you create the username JohnSmith and your unique password, that will be what you use when logging in. The link to log in is located on this web page, click the button "ON DEMAND LOGIN" to sign in.
Do I get access to the On Demand and Live sessions?
Yes with our 2 for 1 promotion with the purchase of an On Demand course you have access to the same Live course sessions. The access to the live courses will be provided as purchases are processed through the office.
I purchased an On Demand course with books. When can I expect to receive my books?
Shipping within the United States is done through USPS Priority Mail or Ontrac. If you are within the United States you should receive the book within 4 business days. Please see our policy page for more information on when materials are sent out.
How will I get course information?
At check out the office will be provided your email via the eCommerce system or when you log into your On Demand course after purchase at this link you will fill out a registration form where there is a place to submit your email as well as shipping address. Please submit the email you will have easy access to, to not miss any pertinent course information.
I just bought my course, how do I submit a shipping address?
After purchase when you log in to the On Demand for the first time at this link, please fill out the form and submit it with the address you wish to have your study materials sent. Or you can email firstname.lastname@example.org or email@example.com to confirm your shipping address.
Help! I have run out of time and I did not finish the videos. What should I do?
Always be aware of how much time is left for the course. Access ends at the exam date (PE Civil topics) or at the allotted time for that subject (Seismic & Surveying).
When will I get the webinar ID for the Office Hours/Practice Exams?
The Office Hour/Practice Exam webinar IDs will be emailed to you as soon as they become available. Not all Office Hour/Practice Exam webinar IDs are immediately ready upon purchase. Please be patient while the ID is being made and processed. If you have not received your webinar ID within two weeks after purchase, contact firstname.lastname@example.org or email@example.com for more information.
What’s the difference between the live webinars and the On-Demand courses?
The only difference between live webinars and On Demand courses is that the live webinars are live while the On-Demand courses are recorded from a previous semester. The format and teaching methods are the same.
A video is not working. What should I do?
If you encounter a video that is not working properly then try the following solutions: A. Make sure that your internet meets the minimum requirements for streaming. B. Your internet could be experiencing connection issues. Try restarting your internet connection and try again. C. Make sure that you are not on an internet connection that restricts streaming content. D. If your internet is not experiencing any issues then it could be a problem on our end. If that’s the case, contact firstname.lastname@example.org and include your name, the video file(s) that you were experiencing difficulty with, and a screenshot of the issue. Please be as specific as possible so if it is required we contact our provider we have all the information.
Tips from our provider are:
I purchased an On Demand course but I forgot how to access the content. Do I have to repurchase it?
No, you do not have to repurchase the course. You can access the course by clicking this link On Demand. Be sure to bookmark the page. The username and password that you create at purchase are your course log information.
Can I apply the multiple course discount with the On Demand?
Yes. However, our provider is separate from our eCommerce system. All discounts are applied after purchase and given in the form of a check or partial refund after purchase.
What happens if I do not pass the exam?
Any participant who does not pass their exam may repeat the same On Demand course for free with the applicable differential cost (mandatory) and the cost of the study materials (optional). You may repeat the On Demand course within ONE year of the initial purchase date. For complete terms and conditions, please read the repeat policy on our website.
For more FAQ click here.
Terms of Service Shipping Policy: You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment?s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. Course Refund Policy: If you are registered and are unable to attend a FULL REFUND will be made to you, AFTER subtracting the current costs of the review materials. Withdraw before the 2nd class, 75% of the course cost will be refunded, AFTER subtracting the current costs of the review materials. NO REFUND AFTER the 2nd CLASS. All participants will receive an evaluation form at the beginning of each class and will be returned by the end of the class. Your feedback is extremely important for us to improve the quality of our future review courses. Books and DVDs Refund Policy: Books must be in same condition as received. Open DVDs are not returnable. PES is not responsible for returns damaged in transit. Return must be within SEVEN working days from the date that they were received. Please mail your package in a prepaid, insured, traceable method to the address below. Professional Engineering Service and Education, Inc. P.O. Box 27653 Fresno, CA 93729-7653 Phone: (559) 299-7398 • Fax: (559) 323-5113 Professional Engineering Services and Education, Inc. Terms of Service 1. Terms By accessing the website at https://passpe.com, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. 2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Professional Engineering Services and Education, Inc.’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Professional Engineering Services and Education, Inc.’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Professional Engineering Services and Education, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. Disclaimer The materials on Professional Engineering Services and Education, Inc.’s website are provided on an ‘as is’ basis. Professional Engineering Services and Education, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Professional Engineering Services and Education, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. 4. Limitations In no event shall Professional Engineering Services and Education, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Professional Engineering Services and Education, Inc.’s website, even if Professional Engineering Services and Education, Inc. or a Professional Engineering Services and Education, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 5. Accuracy of materials The materials appearing on Professional Engineering Services and Education, Inc.’s website could include technical, typographical, or photographic errors. Professional Engineering Services and Education, Inc. does not warrant that any of the materials on its website are accurate, complete or current. Professional Engineering Services and Education, Inc. may make changes to the materials contained on its website at any time without notice. However, Professional Engineering Services and Education, Inc. does not make any commitment to update the materials. 6. Links Professional Engineering Services and Education, Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Professional Engineering Services and Education, Inc. of the site. Use of any such linked website is at the user’s own risk. 7. Modifications Professional Engineering Services and Education, Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service. 8. Governing Law These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location. PE Exam Courses by PESE Inc